Samsung Care+ Ghana
Samsung Care+ Ghana
Partner brief and customer FAQs
What Samsung Care+ is
Samsung Care+ protects a customer's Galaxy phone against accidental screen damage. The drop on the tiles. The crack in the pocket.
In Ghana, it costs nothing to get it once you register within 30 days of buying the phone; the cover is yours, free.
When a claim happens, Samsung-certified technicians repair the screen with genuine parts at an
Authorised Repair Centre, and the customer pays one fixed service fee. Nothing else.
The retail message in one line: free screen protection with your new Galaxy. Just register within 30 days.
Two plans run in Ghana:
• Samsung Care+ Standard — covers one front screen repair. This is the plan for S Series and A Series phones.
• Samsung Care+ Z Premier — for Z Fold and Z Flip. Covers one screen repair, and the customer chooses: inner foldable screen or front screen. Not both.
The rules that matter [ For retail staff ONLY]
These five rules decide whether a claim succeeds. Every piece of content and every customer conversation should respect them.
• Registration is free, but the 30-day window is a MUST. Customers register within 30 calendar days of buying the phone and pay nothing. After 30 days, the door closes for good.
• 12 months, 1 claim. Cover runs for 12 months from the purchase date, with a maximum of one repair claim.
• A fixed service fee applies when claiming. The customer pays it at the service centre before the repair starts.
• Proof of purchase is required. Tell every buyer to keep the receipt. A customer who has lost it should still call 0800 100077 or visit the service centre, where the team can check their registration in the system. [Treat that as a rescue for stranded customers. Never tell anyone the receipt is optional.]
• Ghana only, original owner only. Phones bought in Ghana are repaired in Ghana, and the plan dies if the phone is sold or given away. Galaxy Tab is not eligible.
Service fees — Ghana
Fees below are as published on samsung.com/africa_en in July 2026. These fees can change without notice, so check the page before quoting figures. When you do quote a fee, put it next to what a full-screen replacement costs out of pocket. That comparison sells the benefit better than any adjective.
|
Device tier |
Models covered |
Service fee (GHS) |
|
Z Series ( Foldables ) |
Z Fold7, Z Fold6, Z Fold5, Z Flip7, Flip7 FE, Z Flip6, Z Flip5 |
1364 |
|
S Series |
S26 Ultra/S26+/S26, S25 Ultra/S25+/S25/S25 FE, S24 Ultra/S24+/S24/S24 FE, S23 Ultra/S23+/S23/S23 FE |
682 |
|
A Series (upper) |
A73, A72, A57, A56, A55, A54, A53, A52, A37, A36, A35, A34, A33, A32 |
341 |
|
A Series (mid) |
A26, A25, A24, A23, A22 |
273 |
|
A Series (entry) |
A15, A16, A17 |
273 |
How customers register
• Free, within 30 days of purchase, the promoters in-store are to assist customers, but for customers who aren’t ready to do so, they can go to www.samsung.com/africa_en/offer/samsung-care-plus, or www.samsungcareplus.com/afr.
• Confirmation documents arrive by email and/or SMS after registration. Customers should keep them for claims.
The registered person must be the phone's owner. Existing members can view their plan at Samsung Care+.
How claims work
• Customer calls 0800 100077 (toll-free, Ghana) and an agent logs the incident, or walks straight into the nearest Samsung Authorised Repair Centre.
• Customer brings proof of purchase and their Care+ plan confirmation.
• Customer pays the service fee at check-in. Repair proceeds with genuine Samsung parts. Service centre locator: www.samsung.com/africa_en/support/service-centre
Content rules: what to say and what to avoid
|
Safe to say |
Do not say |
|
"Free to register within 30 days of purchase" |
"Completely free" without mentioning the service fee. The claim-day surprise kills trust |
|
"The screen repair is covered — you pay one fixed service fee" |
"You only pay for labour". The T&Cs define the fee as a Repair Fee, and fees scale with device value rather than labour time. This wording creates disputes at the service centre |
|
"Protection plan" or "screen protection benefit" |
"Insurance". It is a service contract, not an insurance policy |
|
"Covers one screen repair within 12 months" |
"Up to 2 years of cover" or "unlimited claims". That is the global banner copy and does not apply to Ghana |
|
"Pay GHS 341 instead of the full replacement cost" (quote the real fee for the model) |
"Small service fee". GHS 682 is not small for the customer paying it. Quote the number |
|
"Register within 30 days of buying your phone" |
Anything implying customers can join anytime |
|
"Repairs done in Ghana at Samsung Authorised Repair Centres, with genuine parts" |
"Worldwide cover". Devices bought in Ghana are repaired in Ghana only |
|
"Keep your receipt — you need it to claim. Lost it? Call 0800 100077, and the team can check your registration" |
"No receipt needed". The T&Cs require proof of purchase, and any centre can enforce that. The system check is a rescue that the customer cannot rely on |
|
"Covers accidental screen damage — drops, cracks" |
Theft, loss, water damage or spills, or full device replacement. None of these is covered, even though the website banner mentions "spills" |
Customer FAQs — ready to use
Written so you can lift them straight into a caption or a WhatsApp reply.
1. What is Samsung Care+?
Protection for your Galaxy phone against accidental screen damage. If you drop your phone and crack the screen, Samsung repairs it with genuine parts at an Authorised Repair Centre. You pay only a fixed service fee instead of the full repair cost.
2. How much does Samsung Care+ cost?
Nothing. In Ghana, you register for free within 30 days of buying your phone. You only pay when you actually claim: a fixed service fee that depends on your phone model. It is well below what a full-screen replacement would cost you.
3. Which plans are available in Ghana?
Two. Samsung Care+ Standard covers one front screen repair. Samsung Care+ Z Premier (for Z Fold and Z Flip) covers one screen repair — either the inner foldable screen or the front screen, not both.
4. How long does the cover last?
12 months from the date you bought the phone, with a maximum of one repair claim in that period.
5. When can I sign up?
Within 30 calendar days of buying your phone.
6. How do I register?
At samsung.com/africa_en/offer/samsung-care-plus, through the Samsung Members app on your phone, or at samsungcareplus.com/afr. The phone's owner must register.
7. Is claiming free too?
No. A fixed service fee is paid with every claim, at the service centre before repairs start. The fee depends on your phone model; ask in store or check the Samsung Care+ page. Paying for it beats paying for a full-screen replacement yourself.
8. I registered. How do I know it worked?
You should receive your Samsung Care+ confirmation documents by email and SMS. Keep them. You will need them, together with your receipt, when claiming. If nothing arrives, call 0800 100077.
To check on the device, go to Settings, About Phone (bottom of the screen), àSamsung Care+ (bottom of the screen)
9. What do I need when making a claim?
Your proof of purchase (receipt) and your Samsung Care+ plan confirmation. If you've misplaced the receipt, still call 0800 100077 or visit the service centre; the team can check your registration in the system. Keep your receipt all the same. It is what the terms require.
10. How do I make a claim?
Call the Samsung contact centre on 0800 100077 (toll-free) and an agent will log the incident, or take the phone straight to the nearest Samsung Authorised Repair Centre.
11. My phone has water damage. Am I covered?
No. The plan covers accidental screen damage from normal daily use, like a drop or a crack. It does not cover theft, loss, deliberate damage or normal wear and tear.
12. I'm selling my phone. Does the cover transfer?
No. Samsung Care+ is tied to the original owner. Once the phone changes hands, the benefit ends.
13. I travel often. Can I repair abroad?
No. A phone bought in Ghana can only be repaired in Ghana.
14. Does it cover my Galaxy Tab?
No. Galaxy Tab is not eligible for Samsung Care+.
15. Where is my nearest repair centre?
www.samsung.com/africa_en/support/service-centre lists all accredited centres.