Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• If you change your mind, provided that the merchandise is as new, in a re-sellable condition & the consumables (cartridges, CD’s or DVD’s), and Mobile phones, laptops, tablets, hygienic items and accessories (cables, charger, batteries…) are still sealed, return and/or refund can be granted upon CompuGhana approval within 7 days from delivery.
• In case of defection within 7 days, replacement with the same piece will be granted upon CompuGhana approval.
• After 7 days, any item found defected from the manufacture will be sent to the service center under the warranty for repair.
• If you have received an item(s) that is defective (e.g., delivered with ripped or missing parts or other damage) it may be returned for a replacement or full credit upon approval.
• Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free of charge gifts.
• If you receive a wrong purchase of order, or if item(s) purchased is/are missing from your delivery package, please call our customer center (+233 030 7070701 /2/3/4/5) immediately for redress, clarification and rectification and a correct order will be re-delivered to you.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item.

Exempt Goods

Please note that for health reasons, returns of personal items or domestic appliance such as hand dryer, grooming kit, EarPods, hair straightener …etc and are not accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and Refund will be made in cash for items paid by cash only. within a certain number of days.